Painting is a skilled job with plenty of room for error, from knowing how to prepare the appropriate surface to understanding the best interior paint for the situation. When you book through Handy, we match your job’s requirements with experienced house painters who will leave you completely satisfied. They'll arrive with the right equipment in hand, ready to roll.
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My painter franchisee, who I got from Angie's List, must have found some shmucks on the corner to paint my house. I specifically said I wanted stain. First my house was painted the wrong color, Then it was painted with LATEX paint- not stain. Estimates to 'undo' the damage is around $10,000 and its not a guarantee that it will work. The work is at best amateurish. Many underpainted or not painted spots, drips, etc. They did the entire outside (scraping?, priming? caulking?, painting), cleaned up and left within the time I left for work and came home. There were thee of them (my neighbor told me) This was two years ago and I am still upset. Can't be fixed.
The article was well-intended, but it makes it sound like painters are the crooks and consumers are innocent victims. That is blatantly un-true. Maybe there should be a follow-up article that educates consumers how not to be shysters by expecting a ton more than they said at the start, or not paying the balance of the job unless something else is done that was not in the contract. Tradesmen have a rough road when dealing with consumers that have short arms but long lists of by-the-way items. No, I'm not a painter...
"Hired a Brand Name painter, we agreed on a price and timing where the home would be empty. Painter shows on a Tuesday to get started, paid a down payment and left. By the time I got to DFW airport, the contracted painter backed out. No worries they got a second crew for the next day. That crew looked at the job and said they couldn't finish before I moved my household good in. Now we move on Saturday because the movers were scheduled and could not change the dates and I reached out for more bids. Scott Finklestein from NextDoor painting responded within minutes of my request. Came over on a Sunday no less and provided a very fair bid and we accepted. Big kicker was they could start the next day. All I can say is WOW, what customer service! We agreed to the timeline and I jokingly kidded Scott, "you finished 8 minutes earlier than I had asked for"! Our home was painted the colors we asked for, it is perfect, the crew was friendly, hell they even fixed the sheet rock where we had plumbing installed! These guys are the real deal!! Thank you Scott, Jose and your team! Our home is now BEAUTIFUL!"
Steve, not only did you come off with an edge regarding the article written for Angie's list but you came awfully close to being slanderous. The article was written if you will have read his bio by a very well established professional painter. The issue regarding the deposit was put in question by a responder. I have read your response in full as you suggested, and companies as large as yours are just as likely to use the tricks of the trade as the small guy as you suggest, if not more so. A large company has less oversight and workers get lazy with the boss not looking over their shoulder. I have had experience in this area, and thought that i was dealing with a very reputable company that had been recommended by a couple friends, my insurance company, and my adjuster who had dealt with the company. I had terrible problems with the company, who do full restorations and like your company paint in all areas. To finalize your statement that Established businesses do not cheat customers is completly false and is a very misleading statement. I am suprised that Angies list allowed you to post such an outragious comment. All you have to do is look in the Civil lawsuits section of the Established businesses that are being sued or are under investigation for fraud and cheating their customers!
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FIRST: Unless you can stay in business painting 1 bedroom at a time for $500-$1000, which you can't, then you will be taking on several thousand dollar contracts that require thousands in Labor and Materials to fulfill the order. Multiply that by 3-4 jobs at one time or in our case 15-20 jobs at a time, YOU NEED TO TAKE DEPOSITS!!! It is horrible business not to take deposits. There are many jobs where its not possible to get a deposit and that is built into or pricing accordingly. If we are not getting a deposit, there is a finance charge built in, contractors are not banks. If you don't have a good feeling about a deposit, your hiring the WRONG CONTRACTOR. Hire people you know or well established businesses.
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Customer Service/Scheduling: I ended up being admitted to the hospital about a week or so after we decided to go with Excel, with pregnancy related complications. When they reached out to me as a reminder for the deposit, I explained my situation, and asked for a little more time to see if we could even proceed. Without hesitation, they said this was not an issue. This company cares about the people they are working with, not filling up every single day with a job. We also went back and forth. At first we cancelled, and then we asked for the dates back, and they were so accommodating. House Painting Westminster Colorado